At Retro Shoes Shop, we take pride in delivering authentic, collector-grade sneakers to enthusiasts worldwide. We understand that sometimes a pair might not meet your expectations, which is why we’ve created this straightforward returns process for our community.

Our Return Policy

We accept returns within 15 days of delivery for most unworn, undamaged sneakers in their original packaging with all tags attached. Please note:

  • Shoes must be in resalable condition with no signs of wear
  • Original shoebox must be undamaged (collectors understand the importance of this)
  • All original packaging materials and accessories must be included
Important Note: Due to the collectible nature of certain limited-edition releases (including special collaborations like BAPE, Yeezy, and numbered Air Jordan models), these items are final sale unless defective. Please inspect these rare pairs carefully upon arrival.

How to Initiate a Return

Follow these steps to process your return:

  1. Contact our Sneaker Concierge at [email protected] within 15 days of receiving your order
  2. Include your order number and reason for return
  3. Wait for approval – we’ll email you return instructions within 48 hours
  4. Package your return securely using the original box inside a shipping box
  5. Ship your return using a trackable method to our authentication center

Return Shipping

Customers are responsible for return shipping costs unless the item is defective or incorrect. We recommend using a trackable, insured shipping method as we cannot be responsible for lost returns.

Refund Process

Once your return is received and inspected (typically within 3-5 business days):

  • Refunds will be processed to your original payment method
  • Shipping costs are non-refundable (except for defective/wrong items)
  • Refunds may take 5-10 business days to appear in your account (varies by payment provider)

Exchange Process

Due to the limited inventory of collectible sneakers, we can only process exchanges for the same item in a different size if available. Contact our team to check stock availability before initiating an exchange.

Defective or Incorrect Items

If you receive a defective item or incorrect order, contact us immediately at [email protected] with photos of the issue. We’ll arrange for a prepaid return label and expedited replacement where possible.

Return Request Template

Use this template when emailing your return request:

Subject: Return Request – Order #[Your Order Number] Dear Retro Shoes Shop Team, I would like to request a return for my recent order (#[Your Order Number]) purchased on [Purchase Date]. Item(s) to return: – [Product Name] – Size: [Size] – Reason: [Reason for Return] I confirm the shoes are unworn, in original condition with all packaging and tags intact. Please advise next steps for processing this return. Best regards, [Your Full Name] [Your Contact Information]

Our Return Address

All returns should be sent to:

Retro Shoes Shop Returns
4732 Turnpike Drive
Russellville, US 35653

For any questions about our returns policy, don’t hesitate to contact our sneaker concierge team at [email protected].

Note: This policy applies to orders shipped globally, excluding restricted areas in Asia.