FAQ

Retro Shoes Shop is a premier online destination for sneaker enthusiasts worldwide, specializing in authentic retro and limited-edition sneakers from top brands like Nike Air Jordan, Adidas Yeezy, A Bathing Ape, and more. We cater to collectors and sneakerheads who appreciate quality and authenticity.

We combine global accessibility with collector-focused service. Every pair is personally verified by our sneaker experts, shipped in discreet protective packaging, and delivered with full tracking. Our curated selection focuses on the most sought-after retro models and collaborations.

Absolutely. Every pair undergoes our strict authentication process before shipping. Our team of sneaker experts personally verifies each item for authenticity, condition, and correct sizing.

As a specialized retro shop, we focus on the most in-demand models and sizes. Our inventory reflects current collector trends. If you’re looking for something specific not listed, please email [email protected] – we may be able to source it for you.

Follow us on social media for restock alerts. Due to the nature of limited editions, we can’t guarantee restocks but we frequently acquire new collector inventory.

We ship worldwide except to certain remote areas and parts of Asia due to international restrictions. If your country isn’t available at checkout, contact our customer service for possible alternatives.

Express Shipping ($12.95): Via DHL/FedEx – 10-15 business days after dispatch (1-2 day processing)
Free Standard Shipping: For orders over $50 via EMS – 15-25 business days after dispatch (1-2 day processing)

While we process orders within 1-2 days, international customs clearance can add time. We handle all documentation to minimize delays. Express shipping typically avoids most delays.

This depends on your country’s regulations. While we complete all customs paperwork, any additional duties are the customer’s responsibility. Check your local import policies.

We offer a 15-day return window from delivery date. Items must be unworn with original packaging. Return shipping costs are the customer’s responsibility. Refunds are processed within 3 business days of receiving returned items.

Due to the limited nature of our inventory, we can’t guarantee size exchanges. We recommend returning the item (if eligible) and placing a new order for the correct size when available.

Contact us immediately at [email protected] with photos of the damage. We take pride in our secure packaging and will resolve any shipping-related damage issues promptly.

We accept all major payment options: Visa, MasterCard, JCB, and PayPal. All transactions use 256-bit encryption for maximum security.

Absolutely. We use enterprise-grade security measures including SSL encryption. For added security, we recommend PayPal which doesn’t share your financial details with us.

This is usually due to your bank’s security measures for international transactions. Contact your bank to approve the transaction, or try using PayPal which often bypasses these restrictions.

Email our sneaker concierge team anytime at [email protected]. We typically respond within 24 hours.

Retro Shoes Shop
4732 Turnpike Drive
Russellville, US 35653
Note: This is our business office only – all orders ship from our global distribution centers.